We believe in complete customer satisfaction.
This is reflected in our 30-days satisfaction guaranteed return policy.

If you are unsatisfied with the product, you may return it unused 30 days from the shipped date and you will be refunded the purchase price excluding shipping and handling.  Please note the following terms:

If you wish to return your order, please obtain a Return Merchandize Authorization (RMA) number first by emailing our customer service representatives at 818-342-0215.

• All unused returned products received after the 30-days return policy will not be entitled to a refund
• A copy of your original invoice must be included with your return for acceptance.
• We cannot process or refund packages marked "Return to Sender."
• Refunds will be issued to the same credit card to which they were charged.
• To ensure prompt processing, please send returns to the address provided below along with your RMA number. The warehouse personnel are not allowed to accept packages without an RMA number.

How long will it take to process returns?
After the warehouse receives your return, it generally takes 2-3 business days to process your refund.

Please keep in mind that your bank typically posts credit in the billing cycle in which it was received. Therefore, the number of days it takes for credit to post to your account may vary, depending on your bank’s billing and credit schedule.

What do I do if I receive a damaged product?
Product(s) damaged during shipping will be replaced at no charge. Save the package and all contents, and contact our Customer Service at (818) 342-0215 to request an RMA number and for further instructions.

What if shipping and delivery errors occurred with my order?
Should you experience any problems with your order, please contact our Customer Service Support at (818) 342-0215 immediately, so that we may correct it in a timely matter.